cancellation/re-booking
If you are unable to keep your appointment please reach out to me 48 hours prior to your scheduled appointment to avoid a re-booking fee.
Late- If you are running more than 15 minutes late I will fit what I can into the remaining time slot at price of original service.
Late Cancellation - $50 per service cancelled. The payment must be submitted prior to rebooking. More than 3 late cancellations will move to “ day of ” scheduling.
No Shows - No longer allowed to book with Rachel Lane
salon location
CocoLemon Hair Salon
1700 Willow Lawn Drive - Suite 103 - RVA - 23230
My Available Hours
Mon- Every other- 9:30- 4:30
Tues 9:30- 4:30
Wed- Every other- 9:30-4:30
Thurs 10:00- 7:00
Friday 9:30-4:30
adjustments/returns
If you are not entirely satisfied with your service, I am happy to make adjustments. Contact me within 7 days of the original service date. Changes in style or color from the initial consultation agreement are not considered an adjustment. Adjustments will not be considered if you have attempted a fix elsewhere or at-home.
promotions
Recently upgraded all of my extension packages! Girl, hang on to your hat! You’re about to be blown away!!
referrals
The best compliment you can give is a referral! If you refer - Thank you boo!